This documentation supports the 9.0 version of Service Request Management.

To view the latest version, select the version from the Product version menu.

Configuring the Notification Engine for better performance

You can improve performance by changing the Escalation server threads count.

Recommendation

To take advantage of the optimized Notification Engine workflow, change the Escalation Max Threads count from the default value of 1 to 3.

To modify the Escalation server threads count

  1. From the IT Home page, open the AR System Administration Console.
  2. Choose System > General > Server Information.
  3. Click the Ports and Queues tab.
  4. Select the record for the Escalation type.
  5. Click in the Min Threads cell, and change the value to at least 1.
  6. Click in the Max Threads cell, and change the value to at least 3.
  7. Click OK.

Related topic

Notification Engine configurations

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