This documentation supports the 9.0 version of Service Request Management.

To view the latest version, select the version from the Product version menu.

Configuring service request HTML definitions

The Service Request HTML form enables you to view and modify the underlying HTML definition code used in the BMC Service Request Management consoles and forms. For example, you can modify the text, the spacing of table cells, background colors, and so on, of the Summary window that appears in the Request Entry console.

You should be familiar with HTML before editing these files.

To configure service request HTML definitions

  1. From the Application Administration Console, click the Custom Configuration tab.
  2. From the Application Settings list, choose Service Request Management > Advanced > Service Request HTML Configuration, and click Open.
  3. On the Service Request HTML form, click Search.
  4. From the results list, select the record for your locale for one of following Text Tag names:

    Text Tag name

    Definition

    ConsoleSummary

    Shows a summary in the Request Entry console

    JavaScriptLib

    Inserts a block of JavaScript code into the document header

    RQCBCDetails

    Shows Broadcast Details

    RCOSRDetails

    Shows a Request Summary in the Service Request Coordinator Console

    SCMPDTSRDDetails

    Shows PDT details in the Service Catalog Manager Console

    SCMSRDDetails

    Shows SRD details in the Service Catalog Manager Console

    SRDDetails

    Shows SRD Description in the Request Entry console

    SRSBusMgrRequestSummary

    Shows a Service Request Summary in the Service Catalog Manager Console

    SRSQuestionDetails

    Shows questions in the Request Details dialog box that appears after clicking the Request Details button from a console

    SRSRequestDetails

    Shows Request Details in the Request Details dialog box that appears after clicking the Request Details button from a console

    SRSRequestDetailsQuestions

    Shows Request Details and Questions in the Request Details dialog box that appears after clicking the Request Details button from a console

    SRSSRCActivityLogDetails

    Formats a table section for displaying Activity log details

    SRSSRCActivityLogDetailsEntries

    Formats each Activity log entry in a table row

  5. Modify the information as needed (for example, change the background color or the summary text).
  6. (Optional) Add locale information to the HTML code.
    For example, you can use the fr_FR locale to localize this content for your French audience. This content appears in French when users log into the BMC Remedy AR System server with the fr_FR locale.
  7. (Optional) To see the effects of your changes to the HTML code, click Preview HTML.
  8. Click Save.

Related topic

Rebranding the Request Entry console by using skins

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