This documentation supports the 9.0 version of Service Request Management.

To view the latest version, select the version from the Product version menu.

Configuring entitlement

This section describes how to configure entitlement rules that define which users can access various SRDs.

In general, configuring entitlement depends on the user, role, group, location, categorization, and service level attributes. Any combination of these attributes can be required to determine if a user can view and access the SRD.


  • Before configuring entitlement rules, review the rest of the information in Configuring packages and entitlement.
  • You must have the Entitlement Administrator or SRM Administrator permission to configure entitlements.

The following topics are provided:

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