This documentation supports the 9.0 version of Service Request Management.

To view the latest version, select the version from the Product version menu.

BMC Service Request Management Maintenance tool

The BMC Service Request Management Maintenance tool is a diagnostic utility that is included when you install BMC Service Request Management.

Note

To simplify operations such as logging and performing health checks, the BMC Service Request Management Maintenance tool runs on the designated AR System server.    

The following sections describe the uses for the BMC Service Request Management maintenance tool and provide some information about the other BMC Remedy ITSM Maintenance tools:

Collect and view logs

The BMC Service Request Management Maintenance tool provides access to installation and uninstallation logs. Each time that you run the installer or uninstaller, a log file is created or appended to an existing log file. You can view the log file from a log viewer, which you launch from the BMC Remedy ITSM Maintenance tool.

The log viewer is a graphical presentation of the log files. Each installer log session is displayed as a tab. The tab's name includes a time stamp of the installer run. The tab displays the contents of the log file, with errors highlighted in red and warnings highlighted in yellow. Entries are presented in a table format that you can sort.

See Working with logs and Viewing installation and installation logs for more information.

Perform a health check

You can use the Health Check tab in the BMC Service Request Management Maintenance tool to run a post installation health check on your files.

The health check uses a bill of materials (BOM) file from the BMC Service Request Management application to verify that the application forms and workflows that you chose to install were installed properly. The health check reports on any parts of the product that are broken.

For more information, see Running a BMC Service Request Management installation health check in BMC Remedy ITSM Deployment online documentation.

Encrypt passwords

From the BMC Service Request Management Maintenance tool Encryption tab, you can generate an encrypted password to use when running a silent installation.

For more information, see Encrypting passwords for silent installation of BMC Service Request Management  in BMC Remedy ITSM Deployment online documentation.

Other BMC Remedy ITSM Suite Maintenance tools

The following table lists the other maintenance tools available in the BMC Remedy ITSM Suite and their uses.

ProductCapabilities
BMC Remedy IT Service Management Maintenance tool
BMC Service Level Management Maintenance tool
BMC Remedy AR System Maintenance tool
BMC Atrium Core Maintenance tool

This table lists the other maintenance tools available in the BMC Remedy ITSM Suite and what you can use them for.

Note

For information about the Maintenance tools available with a BMC product that is not in the BMC Remedy ITSM Suite, see the documentation for that product.

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