This documentation supports the 9.0 version of Service Request Management.

To view the latest version, select the version from the Product version menu.

Associating service targets with an SRD

Click the Advanced link on the Service Levels tab if you are familiar with the BMC Service Level Management product and want to create custom or complex service targets. This link opens the Service Level Management Console and is enabled only if you have the following permissions:

  • SLM Config
  • SLM Manager
  • SLM Unrestricted Manager

Associating a service target with an SRD

  1. Search for the SRD, select it, and click View.
    To create a new SRD, see Creating a standard SRD or Creating a quick launch SRD.
  2. Click the SLM tab.
  3. Click Relate.
  4. In the Searching for Service Targets form enter the search criteria to retrieve the service target, and click Search.
    The service targets are listed in the Search Results column.
  5. Select the service target and click Relate Selected Record.
    The service target is listed in the Current Service Targets table on the Service Levels tab.
    You can relate multiple service targets to a single SRD.
  6. Save your SRD.

Related topics

Working with templates
Creating a business entity
Configuring service targets
Working with agreements

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