This documentation supports the 9.0 version of Service Request Management.

To view the latest version, select the version from the Product version menu.

About using the Company and Console View to search for SRDs

You can further change the table's contents by using the Company and Console View options in the left navigation pane of the console to see only, for example, all SRDs that need approval. The Company and Console View options let you sort SRDs by the following criteria:

Option

Action

Company

Filters the SRDs shown in the search results table based on company. The content of this list is tenancy-driven, subject to your access to various companies. If you have permissions to view only a single company, only that company appears in the list. Selecting Global shows only the SRDs that are designated as Global. Clearing the field shows all records to which the user has access.

Myself

Narrows search to only SRDs that you manage

Customer Organization

Used especially in multi-tenancy environment. Enables you to select a different BMC Service Request Management organization and view the SRDs the organization manages.

Other Person

Enables you to select a different BMC Service Request Management user and view the SRDs that user manages

All

Searches for all SRDs regardless of the Service Catalog Manager

Needs My Approval

Shows SRDs that are not deployed because you have not yet approved them

Coming Up

Enables you to view SRDs that will become visible to users in a certain number of days (the default is 5). You can configure the number of days in your product settings.

Coming Down

Enables you to view SRDs that will no longer be available to users in a certain number of days (the default is 5). You can configure the number of days in your product settings.

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