This documentation supports the 9.0 version of Service Request Management.

To view the latest version, select the version from the Product version menu.

9.0.01: Service Pack 1

This table provides information about fixes and updates in this service pack, and provides instructions for downloading and installing the service pack.

Updates in Service Pack 1

To learn about new features added to this service pack, see Enhancements.

Known and corrected issues
  • Application installation and upgrade known and corrected issues in BMC Remedy IT Service Management Deployment documentation.

Downloading the service pack

For download instructions, see Downloading the installation files in BMC Remedy IT Service Management Deployment documentation.

Installing the service pack

If you are installing the product for the first time, see  Installing BMC Remedy ITSM  in BMC Remedy IT Service Management Deployment documentation.

If you are installing this service pack as an upgrade, see  Upgrading BMC Remedy ITSM in BMC Remedy IT Service Management Deployment documentation.

To view just the BMC Service Request Management installation documentation, see Installing BMC Service Request Management in BMC Remedy IT Service Management Deployment documentation.

Note:
To avoid import failures, upgrade BMC Remedy AR System and BMC Atrium Core to 9.0.01 before installing BMC Remedy ITSM Suite 9.0.01
.

Enhancements

Service Pack 1 provides enhancements in the following BMC Remedy IT Service Management and it's applications:

Support for multi-tenant BMC Remedy ITSM environment

The  BMC Remedy Smart Reporting now provides support for a multi-tenant BMC Remedy ITSM environment. BMC Remedy ITSM multi-company onboaring process provided for BMC Remedy Smart Reporting allows you to onboarding multiple customer companies for BMC Remedy Smart Reporting. For more information about the ITSM multi-company onboarding procedure, see Onboarding BMC Remedy Smart Reporting.

Best practice documentation for using BMC Remedy Smart Reporting

Documentation now includes a consolidated summary of the best practices for using BMC Remedy Smart Reporting. For more information, see Best practices for using BMC Remedy Smart Reporting.

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