9.0.01: Service Pack 1
This table provides information about fixes and updates in this service pack, and provides instructions for downloading and installing the service pack.
Updates in Service Pack 1
To learn about new features added to this service pack, see Enhancements.
|Known and corrected issues|
Downloading the service pack
|For download instructions, see i n BMC Remedy IT Service Management Deployment documentation.|
Installing the service pack
If you are installing the product for the first time, see in BMC Remedy IT Service Management Deployment documentation.
If you are installing this service pack as an upgrade, see in BMC Remedy IT Service Management Deployment documentation.
To view just the BMC Service Request Management installation documentation, see in BMC Remedy IT Service Management Deployment documentation.
Service Pack 1 provides enhancements in the following BMC Remedy IT Service Management and it's applications:
Support for multi-tenant BMC Remedy ITSM environment
The BMC Remedy Smart Reporting now provides support for a multi-tenant BMC Remedy ITSM environment. BMC Remedy ITSM multi-company onboaring process provided for BMC Remedy Smart Reporting allows you to onboarding multiple customer companies for BMC Remedy Smart Reporting. For more information about the ITSM multi-company onboarding procedure, see Onboarding BMC Remedy Smart Reporting.
Best practice documentation for using BMC Remedy Smart Reporting
Documentation now includes a consolidated summary of the best practices for using BMC Remedy Smart Reporting. For more information, see Best practices for using BMC Remedy Smart Reporting.