This documentation applies to the 8.1 version of Service Request Management, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Work order notifications by groups

The Request Manager and Request Assignee groups are notified when they are assigned a request, if no individual is assigned in the group.


In group notifications, there is a slight delay between the triggering state of the request and the sending of notifications to group members.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.