Work order assignee

Work order assignees are responsible for planning and implementing assigned work orders. They are usually people with specialized abilities in the support department of larger organizations. The work order assignee might be working actively on the work order, or coordinating the efforts of other groups or individuals working on tasks, if necessary.

Assignee activities and responsibilities include the following:

• Gathering appropriate information based on the work order assigned
• Providing status updates to requesters on request
• Plan the task schedule
• Executing the tasks that make up a work order
• Reviewing all completed tasks, if more than one work order assignee helped complete the overall work order
• Determining requester satisfaction with the overall work order

For information about roles and permissions in Work Order Management, see Roles and permission groups in BMC Service Request Management.