This documentation applies to the 8.1 version of Service Request Management, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Viewing object relationships: 8.1.01 and later

You can view relationships among service request definitions (SRDs), process definition templates (PDTs), application templates, and application object templates (AOTs). This information is helpful, for example, if you are planning to merge data on import, and there have been changes to a PDT. Viewing relationships to the PDT before an export will help you understand which objects might be added, updated, or removed in the import environment.

You might also want to view relationships when making changes to a PDT or AOT. Viewing relationships will show the list of objects that might be affected by your changes.

View relationships by using any of the following methods:

  • From the Import Export Console:
    • Select Relationships > Relationships from the navigation pane, and then select an Object Type and Object Name from the lists. 
    • After searching for SRDs or PDTs to export, click the View Relationships icon () next to the SRD or PDT name in the results list. 
  • From a PDT — Click Relationships
  • From an AOT — Click Relationships.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.


  1. Varsha Soni

    What are the variousrelationship types in ITSM and what are there defination and behaviour.

    Jul 03, 2014 12:01
    1. Bruce Cane

      Hi Varsha, thanks for leaving your question. We'll look into this and get back to you as soon as we can. In the meantime, have you also looked in the BMC Communities? Often people post questions there and receive answers from other members of the community. 

      Jul 04, 2014 08:57