This documentation applies to the 8.1 version of Service Request Management, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Using the Request Entry console

This section describes the Request Entry console and how to use it to view, submit, and track requests.

The following topics are provided:

The Request Entry console, shown in the following figure, serves as a front end for the request catalog. It provides an easy-to-use user interface to view and submit requests, and manage them.

On this console, you can view available requests, submit and manage requests, and view Knowledge Base articles.

Request Entry console


If pop-up blocking is enabled for your browser, some features in the Request Entry console will not function. To enable use of all features of the application, disable pop-up blocking or modify the pop-up blocker settings to add the BMC Remedy AR System Mid Tier web server to the exception list.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.