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Using the mid tier prefetch utility

This section describes how to use the prefetch utility when configuring BMC Service Request Management.

To prevent degradation of performance while applications and forms are loaded to a cache, use the prefetch configuration utility with the mid tier when configuring the application. Loading applications and forms in memory can cause a significant delay for the first user in a "permission type."

You can use a PERL-based utility ( to make calls to the mid tier URLs from the command line and therefore offload the performance hit of caching. With this utility, the cache can be preloaded during the mid tier startup.

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