This documentation applies to the 8.1 version of Service Request Management, which is in "End of Version Support." You will not be able to leave comments.

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Using search

This section describes how to search for records in an application. The following topics are included:

You can search for records from the application consoles. To do this, you can run a series of predefined searches, search all of the records using the Search form, or create and save your own custom search parameters using advanced qualifications.

Methods of searching records



Predefined search

Quickly find records for which you frequently search. You can create custom searches.

Searching all records

Use this type of search when you are looking for record that is not associated with your ID or your group's ID, or any time you search all of the records.

Searching for all records from a hub server

Use this type of search to find all records in a hub and spoke environment.


Search might be case-sensitive or case-insensitive depending on how the administrator has configured Full Text Search (FTS) in BMC Remedy AR System. For more information, see Configuring full text search.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.