This documentation applies to the 8.1 version of Service Request Management, which is in "End of Version Support." You will not be able to leave comments.

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Upgrading the Product Ordering PDT

After you upgrade from BMC Service Request Management 8.0.00 or 8.1.00 to version 8.1.01 or later, you can decide whether to configure your Product Ordering service request definitions (SRDs) to use the new Product Ordering process definition template (PDT).

In 8.1.01 and later versions, the Product Ordering PDT was simplified, as shown in Overview of the Product Ordering feature. After you upgrade to version 8.1.01 or later, your Product Ordering SRDs are still linked to the older PDT. You can manually update them as explained in the following procedure.

To manually update a Product Ordering PDT

  1. Log on to BMC Remedy ITSM as a Request Catalog Manager.
  2. Search for your Product Ordering SRD in the Service Catalog Manager Console, as explained in Searching for SRDs.
  3. Click View to open the SRD.
  4. If the SRD is deployed, click Take Offline.
  5. In the Process Template field, click Clear and then click Select.
  6. From the list of available processes, select Product Ordering Process.
  7. Click Turn Online.
  8. Save the SRD.

Related topic

Product Ordering

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