This documentation applies to the 8.1 version of Service Request Management, which is in "End of Version Support." You will not be able to leave comments.

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Update to the multi-tenancy model

Note

The update to the multi-tenancy model is not supported if BMC Service Request Management is installed by itself as a stand-alone product, or if BMC Service Request Management is installed on a mixed-version stack.

For more information, see Installing and upgrading on a mixed-version stack.

The multi-tenancy update utility is integrated with the BMC Remedy IT Service Management suite and application installers. You can also start the multi-tenancy update utility manually in the following situations:
  • To install the update later, after the upgrade finishes (the installer gives this option if your environment has more than 20 million records)
  • To run the multi-tenancy updates against the migrated delta data
  • To restart the update utility, if data errors cause the utility to stop running (you must troubleshoot the data errors before restarting the update utility)

Note

A description of what the update to the multi-tenancy model does is available in the What's new section.

This section contains information about the following topics:

Related topics

Troubleshooting the multi-tenancy update
Migrating delta data after an upgrade

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

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