This documentation applies to the 8.1 version of Service Request Management, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Submitting requests for other people

You can submit requests for other people through the main menu for Identity Access and Password Management.

To submit requests for other people

  1. From the request catalog, select one of the following requests:
    • Password Change Request
    • Request Access Rights
    • Unlock Account Request
    • Enable Account Request
    • Remove Access Right

      A menu with all the company names that the user has access to is displayed and enabled.


      If you do not have access rights to other companies, but you have people who report to you and you have IRM Manager permissions, you do not see the company menu. However, you can click Person List to view the list of all the people who report to you.

  2. Select the company name, and click Person List.
    The list of people from the company that you select appears.
  3. Select the person for whom you want to request access.
    Use the Name Starts With field to search the list. To view all the people in all the companies that appear in the list, clear the company name and click Person List.
  4. Create the request from the Request Entry console.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.