This documentation applies to the 8.1 version of Service Request Management, which is in "End of Version Support." You will not be able to leave comments.

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Setting the tenancy mode

If your organization plans to run the applications in Multi-Tenancy mode, you must set the Multi-Tenancy option in the System Settings form.

Multi-Tenancy mode is a way to keep the data separate among multiple companies, departments, or other groups. It also makes it possible to host multiple companies and their data on a single server.

To set the tenancy mode

  1. Open the System Settings form by entering the appropriate URL in the Address field of your browser.


    Use the following URL format: http://<midTierServerName>:<Port>/arsys/forms/<ARSystemServerName>/SYS%3ASystem+Settings/

  2. In the Tenancy Mode field, select Multi-Tenancy and click Save.

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