This documentation applies to the 8.1 version of Service Request Management, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Setting application preferences and options

You can view and edit preferences and options for BMC Service Request Management consoles. For example, you can determine:

  • Default console view
  • Search defaults
  • What happens after you save a request


For the changes to take effect, close and re-open the console. The preferences you set are applicable until they are modified.

The following topics provide instructions for setting preferences and options in each console:

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.


  1. Lj Longwing

    In the above article, it starts with

    When you click Functions > Application Preferences

    but nowhere does it tell you what form, console, etc that you should be in when clicking on this Functions button/menu, it's really hard to tell what is meant, and specifically, difficult to 'follow along'.

    Sep 27, 2013 03:53
  2. Catherine Siderine

    Hi Lj,

    Thank you for your feedback on this documentation - it was not very clear, and there are different menus for setting preferences, depending on the console that's open.

    I have updated the topic so that it directs the user to look at the instructions for each individual console.

    Let me know if you have any other feedback or concerns about the documentation.


    Oct 12, 2013 11:00