This documentation applies to the 8.1 version of Service Request Management, which is in "End of Version Support." You will not be able to leave comments.

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Service Pack 2 for version 8.1.00: 8.1.02

This topic contains information about fixes and enhancements in this service pack and provides instructions for downloading and installing the service pack.


For information about issues corrected in this service pack, see Known and corrected issues.

Click here to create a PDF version of the Service Pack 2 release notes.


Service Pack 2 provides the following enhancements:

Advanced mapping enhancements

An advanced mapping allows you to concatenate several question responses, SR fields, and pieces of text into a single variable. In previous versions, you could only append new items to the end of an advanced mapping, but you could not remove items or insert new items at the beginning or middle. In 8.1.02 and later versions, you can insert new mapped items in any position, delete items individually, and change the order. You can also select multiple questions and add them at the same time, and optionally include the question text along with the response. For more information, see Concatenating multiple inputs.

Foundation data ID validation enhancement

When you migrate BMC Service Request Management data between servers, foundation data IDs used by BMC Service Request Management must match on both servers. Foundation data IDs on different servers can become inconsistent, for example, when foundation data is created manually or is loaded by using Data Management. In 8.1.01 and previous versions, there were limited options for correcting these inconsistencies. Version 8.1.02 includes an enhancement to automatically check the foundation data IDs used by BMC Service Request Management. For more information, see Foundation data validation: 8.1.02 and later.

Work order status reasons enhancement

In previous versions, status reasons were only included for the Completed work order status. In version 8.1.02 and later, to provide more consistency with other BMC Remedy ITSM applications, status reasons have been added for the Assigned, Pending, Planning, Cancelled, and Closed work order statuses. For more information, see Work order status reasons.

SR Type fields enhancement

Two Date fields and two Time fields were added to BMC Service Request Management for use in question and variable mapping. The new fields allow you to map Date questions, Time questions, and variables to the correct data type. These new SR Type fields also appear on the work order template and Work Order form, and can be used in advanced interface forms (AIFs). For more information, see Adding information for advanced interface forms.

Downloading the service pack

For download instructions, see Downloading the installation files.

Installing the service pack


To avoid import failures, upgrade BMC Remedy AR System and BMC Atrium Core to 8.1.02 before installing BMC Service Request Management 8.1.02.

For installation instructions, see Installing or Upgrading.

Related topics

Known and corrected issues

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.