This documentation applies to the 8.1 version of Service Request Management, which is in "End of Version Support." You will not be able to leave comments.

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Running the Maintenance Tool

You can run the Maintenance Tool in a graphical user interface or from the command line.

To run the Maintenance Tool in a graphical user interface

  • (Windows) Go to the <installationDirectory>\BMCServiceRequestManagement\Utilities folder, and run the BMCServiceRequestManagementMaintenanceTool.cmd file.
  • (UNIX) Go to the <installationDirectory>/BMCServiceRequestManagement\Utilities directory and run the ./BMCServiceRequestManagementMaintenanceTool.sh file.
  • (Product installation DVD) Run the tool from the utility directory.

To run the Maintenance Tool from the command line

  • (Windows) From the <installationDirectory>\BMCServiceRequestManagement\Utilities folder, run BMCServiceRequestManagementMaintenanceTool.cmd with the -silent option.
  • (UNIX) From the <installationDirectory>/BMCServiceRequestManagement\Utilities directory, run ./BMCServiceRequestManagementMaintenanceTool.sh with the -silent option.

To learn about command-line options

To learn about available command-line options, use the -help or -? option when you run the command.

Examples:

  • ARSystemMaintenanceTool.cmd -help
  • ./ARSystemMaintenanceTool.sh -?

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Comments

  1. Kelly Logan

    On our 8.1 stack installer installation, the "BMCServiceRequestManagementMaintenanceTool.cmd" file was put into a Utilities\ sub-folder of the installation directory (D:\Program Files\BMC Software\BMCServiceRequestManagement\Utilities).

    Sep 09, 2013 08:01
  2. Catherine Siderine

    Hi Kelly,

    Thanks for letting us know about the missing Utilities sub-folder, and sorry it has taken a while to respond. I have updated the paths in this topic.

    Cathy

    Oct 02, 2013 06:59