This documentation applies to the 8.1 version of Service Request Management, which is in "End of Version Support." You will not be able to leave comments.

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Running an installation health check

You can use the Health Check utility, which is part of the BMC Service Request Management Maintenance tool, to run a post-installation health check on your files.

The health check uses a bill of materials (BOM) file from each BMC Service Request Management application to verify that the application forms and workflows that you chose to install were installed properly. The health check reports on any parts of the product that are broken.

In addition, you can run the BMC Remedy AR System Server Maintenance tool which performs the BMC Remedy AR System related health check. For information about running the BMC Remedy AR System health check, see Post-installation checks, in the BMC Remedy AR System documentation.

To run the BMC Service Request Management health check, first open the BMC Service Request Management Maintenance tool then run the health check as described in the following topics:

Opening the BMC Service Request Management Maintenance tool

You can run the Maintenance Tool in a graphical user interface or from the command line.

To run the Maintenance Tool in a graphical user interface

  • (Windows) Go to the <installationDirectory>\BMCServiceRequestManagement\Utilities folder, and run the BMCServiceRequestManagementMaintenanceTool.cmd file.
  • (UNIX) Go to the <installationDirectory>/BMCServiceRequestManagement\Utilities directory and run the ./BMCServiceRequestManagementMaintenanceTool.sh file.
  • (Product installation DVD) Run the tool from the utility directory.

To run the Maintenance Tool from the command line

  • (Windows) From the <installationDirectory>\BMCServiceRequestManagement\Utilities folder, run BMCServiceRequestManagementMaintenanceTool.cmd with the -silent option.
  • (UNIX) From the <installationDirectory>/BMCServiceRequestManagement\Utilities directory, run ./BMCServiceRequestManagementMaintenanceTool.sh with the -silent option.

To learn about command-line options

To learn about available command-line options, use the -help or -? option when you run the command.

Examples:

  • ARSystemMaintenanceTool.cmd -help
  • ./ARSystemMaintenanceTool.sh -?

Running the Health Check 

  1. In the BMC Service Request Management Maintenance tool, click the Health Check tab.
  2. Click Next on the Introduction screen.
  3. Enter the BMC Remedy AR System server administrator name, password, TCP port number, and name alias; and click Next.
    The progress screen displays the verification process of the post-installation checks. After the verification is complete, the Health Check Summary screen appears. This screen lists the check passed or check failed messages, based on the verification.

    Note

    If a check fails, you can make the required changes for that component, then click the Previous button to run the checks again.

  4. (Optional) Click the View Log button on the Health Check Summary screen to view the logs available in the arsystem_configuration_logs.txt file.
  5. Click Close to exit.

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