This documentation applies to the 8.1 version of Service Request Management, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Reviewing user suggestions

You should regularly review the qualitative feedback from application users (for example, a suggestion to add a request to the list of Favorites).

To review suggestions

  1. Select Functions > Suggestions.
  2. Search the Suggestions form for items from your users.
    You can search by category and create a report of user suggestions.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.