This documentation applies to the 8.1 version of Service Request Management, which is in "End of Version Support." You will not be able to leave comments.

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Reviewing the approval cycle of a request

You can follow the approval cycle of requests. Approvals can be required for certain state transitions. A request has various states to indicate its position in the life cycle. Some key state changes are coupled with underlying status changes to reflect the overall status of the request.

To review the approval cycle of requests

  1. From the Service Request Coordinator Console, select Other Applications > Approval Console.
    Any approval to which the service request coordinator is assigned appears in the list of approval requests.
  2. Select the approval request, and click Approve.
  3. Close Approval Central.
  4. Return to the Service Request Coordinator Console, and click Refresh.
    The request is set to the Initiated status and removed from the list of requests that require your attention.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.