This documentation applies to the 8.1 version of Service Request Management, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Responding to approver questions: 8.1.01 and later

During the approval process, if approvers need information from you about your request, they will send you questions. You can respond to approver questions in the Request Entry console.

To respond to approver questions

  1. Open the Request Entry console.
  2. From the My Requests pod, select Requests needing attention from the Show list.
  3. Select a request that has a status of Waiting Approval.
  4. (Optional) To view details of the request before responding, click the name of the request.
  5. Click the Respond link.
  6. In the More Information dialog box, read the question and provide your answer in the Response field.
  7. Click Submit.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.