This documentation applies to the 8.1 version of Service Request Management, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Requesting to unlock or enable accounts

As a member of the Support team, you can unlock an account that was locked by a user. You can also enable an account that an administrator disabled or revoked.

To unlock or enable an account

  1. From the request catalog, select Unlock Account Request or Enable Account Request.
    The Unlock Account Request form displays the following account information:
    • Account ID/Name — Name of the user account
    • Target System Name — Name of the server or system where the account is registered
    • Target System Type — Server or system operating system
    • Disabled (revoked) — Indicates whether the account has been revoked
    • Locked — Indicates whether the account is locked
    • Password Required — Indicates whether you must enter a new password when the account is unlocked or enabled
  2. Select the check box next to each account that you want to unlock.
  3. If you select an account that requires a password for unlocking or enabling, enter the password in the New Password and Confirm New Password fields.
  4. Click Submit Request to enable the selected accounts.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.