This documentation applies to the 8.1 version of Service Request Management, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Providing feedback on the Request Entry console

You can offer suggestions to the service request coordinator about the Request Entry console and the implementation of the application.

To make suggestions

  1. From the menu at the top of the Request Entry console, click the Options icon, and select Give Feedback.
  2. On the Submit Suggestion tab of the Suggestions form, select a category for your suggestion (for example, Common Requests or Metrics).
  3. Enter a title in the Title field.
  4. Enter your comments in the Suggestion field.


    If you are suggesting a new request, enter a suggested title and description.

  5. Click Save.
  6. To view your suggestion, click the Previously Submitted Suggestions tab.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.