Installing BMC Service Request Management

The BMC Service Request Management installer enables you to deploy BMC Service Request Management features in your IT environment.

Running the installer multiple times

When you start the installer, you can choose one or more features to install at one time. Because certain applications depend on a specific set of features, you might need to run the installer multiple times to install all of the applications in the BMC Service Request Management solution. For example, you can re-run the installer multiple times to install additional language packs.

Before you begin

Apply the SRM (BMC:SR Mgmt Application) and Financial Management (BMC:Financial Mgmt Application) licenses to the AR System server before you start installation.

To install BMC Service Request Management

1. Download the BMC Service Request Management installer from EPD, or navigate to the installation directory on the DVD.
2. Unzip the installer.
3. Navigate to the Disk 1 folder.
   The default location is C:\<downloadDirectory>\BMCServiceRequestManagement8.1.00.windows\Disk1.
4. Start the installer.
   • (Microsoft Windows) Run setup.cmd.
   • (UNIX) Log on as root and run setup.sh.
     When installing the application on UNIX, BMC recommends performing the installation as a root user. However, you can perform the installation as a non-root user. If you choose to install the application as a non-root user, you must log in to the UNIX system under the same UNIX user ID that was used to install BMC Remedy AR System.
5. In the lower right corner of the Welcome panel, click Next.
6. Review the license agreement, click I agree to the terms of license agreement, and then click Next.
7. In the BMC Remedy AR System User Inputs panel, perform the following actions:
   1. Verify that the administrator name and password are correct.
      Modify them as needed.
   2. Review the default installation directory.
      Navigate to the directory in which you want to install BMC Remedy ITSM Suite. The default locations are C:\Program Files\BMC Software\BMCServiceRequestManagement (Windows) and /opt/bmc/BMCServiceRequestManagement (UNIX or Linux).
   3. Click Next.
8. In the Sample Data panel, click Next to install the sample data.
   Otherwise, click No and then click Next.
9. Click Next.
   The installer validates the system resources of your computer.
10. On the Integration Applications panel, select any application that is installed on a remote computer on which you are not installing BMC Service Request Management.
    • Change Management
    • Incident Management
11. Click Next.
    The installer validates your inputs, and then the Installation Preview panel appears, listing the product and product features that will be installed. You are nearly finished with the BMC Service Request Management installation.
12. Click Install.
    After post-installation cleanup, a summary of the installation appears.
13. Click View Log to review the SEVERE error messages or warnings in the product installer log.
    See whether errors are due to network, host, or other environment-related issues. You can view a log file of the installation:
    C:\Users\<installUser>\AppData\Local\Temp\bmcsrm_install_log.txt
14. Close the log when you finish.
15. Click Done to exit the BMC Service Request Management installer.
16. After completing the BMC Service Request Management installation or upgrade, restart the BMC Remedy AR System server, flush the mid tier cache, and delete the mid tier plugins cache.