This documentation applies to the 8.1 version of Service Request Management, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Generating reports

By default, when you run a report, the system uses any built-in query to select the records to be included in the report.

To generate a report

  1. From an application console, such as the Business Manager Console, select Functions > Reports.
  2. From the Report Console, select a report name.
    The list varies, according to your permissions and which applications are installed.
  3. (Optional) To change the report results, follow these steps:
    1. To override the built-in query to widen or change the report results, select the Override option.
    2. To add a qualification to narrow the report results, click Show Additional Filter.
  4. Click Run.
  5. Enter requested parameters, if any, and click OK.


If you see formatting problems when viewing reports in a browser, ask your administrator to ensure that report configuration settings are defined in the AR System User Preference form, as described in Setting user preferences.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.