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This documentation applies to the 8.1 version of Service Request Management, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.
BMC Service Request Management 8.1 ... Configuring after installation Configuring email-based approvals

Enabling email-based approvals

You can use configuration options to enable or disable email-based approvals for companies. Out of the box, email-based approvals for the Global company record are enabled.

Note

When you upgrade to version 8.1.00 of BMC Remedy IT Service Management, email-based approvals are disabled. You must manually enable email-based approvals after the upgrade.

To enable or disable email-based approvals for a company

  1. On the Custom Configuration tab of the Application Administration Console, choose Foundation > Notification Engine > Approval Email Configuration.
  2. In the Configure Email Based Approval dialog box, select the name from the Company field.
    To enable or disable email based approvals for all companies, select Global from this list.
  3. In the Status field, select the appropriate status.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Last modified by Catherine Siderine on Oct 05, 2012
approvals approval_emails notifications

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Configuring email-based approvals
Customizing approval emails
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