This documentation applies to the 8.1 version of Service Request Management, which is in "End of Version Support." You will not be able to leave comments.

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Creating service request definitions

A service request definition (SRD) is a service offering. SRDs are created by the Request Catalog Manager for the service catalog and made available to users through the Request Entry console. An SRD provides the characteristics required to facilitate the selection and execution of delivery for the service offering. This includes attributes, such as categorization, effective start and end dates, pricing information, approval and service level management criteria, as well as the definition of application objects that will support the delivery of a service.

Before you can create an SRD, you must create an application object template (AOT) for each step in a process and a process definition template (PDT) for each process in a service request.

Note

You must have the Request Catalog Manager permission to create SRDs in the Service Catalog Manager Console. Users defined as Business Analysts with no Request Catalog Manager permissions can also view the Service Request Designer and create an SRD. However, the SRD must be assigned to a valid catalog manager name to save and then deploy it

Tip

Consider using the Service Request Designer to create and modify SRDs. 

The following topics define SRDs and describe how to create one:

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Comments

  1. Lisa Kemes

    On your note:

      You must have the Service Catalog Manager permission to create SRDs

    I think in 8.1 it's called Request Catalog Manager.

     

     

    Sep 04, 2015 11:09
    1. Catherine Siderine

      Hi Lisa, I fixed the info in the Note. Sorry for the delay.

      Cathy

      Dec 04, 2015 01:08
  2. Steven Casey
    When trying to download as PDF with children, get this error:
    (238 KB, Export failed. Please see the Confluence log file and download the error ZIP file for more information.)

    When contacting K15t support please make sure to submit the error.zip file.

    The ZIP file contains your export settings, a trace of the error as well as all content exported so far. If this content is confidential please extract the ZIP file and at least provide the 'stacktraces.txt' file.

    Dec 30, 2015 11:03
    1. Catherine Siderine

      Hi Steven,

      There is a problem with the export template called "This page and its children (early access template release)."

      Try using the export template called "BMC Standard (with child pages)."

      Regards,

      Cathy

      Dec 31, 2015 12:16