Creating an SRD that uses the Incident PDT

This SRD uses the Incident PDT that you created in Example of creating PDTs. This procedure assumes that the test SRD you previously created successfully passes the output from the change request to the two work orders.

The service request that you submit should successfully pass the contents of the Summary and Operational Categorization Tier 1 fields as output to the incident request. When you complete the incident request, the incident request should passes its output to the change request. When you complete the change request, the change request should pass its output to the two work orders.

Area, tab, or field	Tab or field	Value	Function or description
Header	Company Title Navigation Categories (and so on)	Enter required information to complete the SRD (for example, Dynamic_SRD.	Not applicable
Service Request Approval tab	Approval type	None by default	You can temporarily disable service request approval for testing purposes.
Approvals tab	Set using Approval Engine	Selected by default	You can temporarily disable SRD approval for testing purposes.
Definition tab	Request Type	Standard	Not applicable
	Effective Dates and Times	Enter a start date.	Not applicable
	Process Template	Select the incident request PDT (for example, Incident_Mgt_PDT).	Not applicable
Questions & Mappings	Add Question	Click Questions. Click Add Question. After you enter all the following information, click Apply. Click Next to go to the next page of the wizard.	Not applicable
	Question Text	Categorization Tier 1	Not applicable
	Question Format	Text	Not applicable
	Category	Local Service Request ManagementS	Not applicable
Variable Mapping	Question	Select question (for example, Categorization Tier 1). Click Apply. Click Close.	Not applicable

Creating an SRD that uses the Incident PDT

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