Configuring the Notification Engine
To take advantage of the optimized Notification Engine workflow, change the Escalation Max Threads count from the default value of 1 to 3.
To modify the Escalation server threads count
- From the IT Home page, open the AR System Administration Console.
- Choose System > General > Server Information.
- Click the Ports and Queues tab.
- Select the record for the Escalation type.
- Click in the Min Threads cell, and change the value to at least 1.
- Click in the Max Threads cell, and change the value to at least 3.
- Click OK.