This documentation applies to the 8.1 version of Service Request Management, which is in "End of Version Support." You will not be able to leave comments.

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Configuring Submitter mode

After installation is complete, you must perform the following procedure to enable users to update service requests that they submitted, even if they do not have write permissions.

To configure Submitter mode

  1. From the BMC Remedy AR System Administration Console, select System > General > Server Information.
  2. In the Licenses tab, set Submitter Mode to Locked.
  3. Click OK.
  4. Restart the BMC Remedy AR System server.

Related topic

Enabling submitters to modify requests

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.