This documentation applies to the 8.1 version of Service Request Management, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Configuring requests for Identity Request Management

To configure requests for identity management, you can perform the following actions:

  • Add forms for specific requests
  • Change the forms used for specific requests
  • Delete requests

The request parameters can be changed only if one of the following statements is true:

  • BMC Support personnel asked you to make the changes.
  • You are a qualified BMC Remedy AR System programmer and you have consulted BMC Support before making the changes.

To update the request parameters

  1. On the Custom Configuration tab on the Application Administration Console, select Identity Request Management > Services Request Configuration > Requests Configuration.
  2. Select the request type to be updated.
  3. Click Update Request Configuration, and perform the required changes.
  4. Click Save Configuration.
  5. Click Close.

To delete a request type

  1. On the Custom Configuration tab on the Application Administration Console, select Identity Request Management > Services Request Configuration > Requests Configuration.
  2. Select the request type to be deleted, and click Delete Request Type Configuration.
  3. Click Close.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

Comments