Completing an upgrade
The following procedure describes how to complete an upgrade.
- Compare the customized data that you exported before installing the current product to the product's data. Re-import your legacy data needed to run your application.
- Compare the customized workflow that you exported before installing the current product to the product's workflow. Re-import your legacy workflow, or manually modify the workflow needed to run your application.
- Use BMC Remedy Developer Studio to restore views of forms where UI layout was changed.
- Compare the legacy workflow that you had disabled to make sure there were no new changes, before you re-disable them.
In BMC Service Request Management 8.1, all new service requests are now subject to On Behalf Of (OBO) rules, except for those created automatically by BMC fulfillment applications. For example, when a web service creates a service request, an OBO rule must be configured so that the Requested By user can submit a service request on behalf of the Requested For user.
As part of the upgrade, evaluate your integrations to see if you must configure new OBO rules. For more information, see Creating on-behalf-of definition rules, Integration methods, and Request_Submit_Service.