This documentation applies to the 8.1 version of Service Request Management, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Completing an upgrade

The following procedure describes how to complete an upgrade.

To complete an upgrade

  1. Compare the customized data that you exported before installing the current product to the product's data. Re-import your legacy data needed to run your application.
  2. Compare the customized workflow that you exported before installing the current product to the product's workflow. Re-import your legacy workflow, or manually modify the workflow needed to run your application.
  3. Use BMC Remedy Developer Studio to restore views of forms where UI layout was changed.
  4. Compare the legacy workflow that you had disabled to make sure there were no new changes, before you re-disable them.

Note

In BMC Service Request Management 8.1, all new service requests are now subject to On Behalf Of (OBO) rules, except for those created automatically by BMC fulfillment applications. For example, when a web service creates a service request, an OBO rule must be configured so that the Requested By user can submit a service request on behalf of the Requested For user.

As part of the upgrade, evaluate your integrations to see if you must configure new OBO rules. For more information, see Creating on-behalf-of definition rules, Integration methods, and Request_Submit_Service.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

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