This documentation applies to the 8.1 version of Service Request Management, which is in "End of Version Support." You will not be able to leave comments.

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Architecture

BMC Service Request Management shares a common foundation with BMC Remedy IT Service Management — both applications are built on BMC Remedy Action Request System. BMC Service Request Management leverages the foundational elements of the BMC Remedy IT Service Management Suite (for example, workflow, approvals, task management, notification, and email). This integration platform simplifies and reduces the management costs.

BMC Service Request Management also captures the relationships between catalog items and business service definitions through its integration with the Atrium Service Catalog.

BMC Service Request Management ties into BMC Service Level Management so that request service targets are rolled into comprehensive service level agreements and contracts.

BMC Service Request Management is integrated with the Change Management and Incident Management features of BMC Service Desk. You can also integrate BMC Service Request Management with other third-party applications.

BMC Service Request Management solution

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