This documentation applies to the 8.1 version of Service Request Management, which is in "End of Version Support." You will not be able to leave comments.

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Adding work information using email

You can add work information to an existing records. Depending on how your system is configured, you can add work information to any of the following BMC Remedy ITSM record types:

  • Incident request
  • Problem investigation
  • Known Error
  • Work Order
  • Service Requests (updates the Activity Log on the Service Request form)
  • Task

This topic describes how to add work information notes to all record types by using email. It also contains the following information:

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This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.