This documentation applies to the 8.1 version of Service Request Management, which is in "End of Version Support." You will not be able to leave comments.

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Adding an entry to the activity log

When you are viewing your requests in the Request Entry console, you can add summary information or an attachment to the activity log to provide more information about the request. You can also view comments from other users, such as fulfillment workers, who are working on your request.

To add an entry to the activity log

  1. Open the request from the My Requests pod.
    The My Request Detail form appears.
  2. Enter the text in the Notes field.
  3. To add an attachment:
    1. Click the folder icon next to the Attachment field.
    2. In the Add Attachment dialog box, browse for the file on your computer, and click OK.
      You can add only one attachment for each activity record, but the request can include multiple activity records.
      To clear an attachment that you just added, click the Remove File icon .
  4. Click Add.
    The attachment displays in the Activity Log field along with an activity log entry that your action generated.

Related topic

Viewing activity log entries in the request

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.