This documentation applies to the 8.1 version of Service Request Management, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Accessing the interface

This topic describes how to start the BMC Remedy IT Service Management suite of applications from your browser.

To log in and access the BMC Remedy ITSM Suite applications

  1. Type the following URL into your browser:
    • <webServer>: Fully qualified name of the BMC Remedy Mid Tier system, specified in the format
    • <port>: (Optional) Port number (required if the web server is not on the default port)
  2. In the User Name and Password fields of the Welcome page, enter your user name and password.
  3. Click Login. The IT Home Page opens.


    The IT Home page opens by default, however, system administrators can configure another home page to open, instead.

    BMC Remedy form workflows access the top most container of the browser which is usually a Remedy form rendered by the Remedy Mid Tier. So if the BMC Remedy form is rendered into a container other than the top most container, like an iFrame, the workflows may fail.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.


  1. Raymond Mccabe

    No content, error in document definition.

    Sep 17, 2015 02:50
    1. Catherine Siderine

      Thanks, Raymond.

      The page seems to display correctly now.



      Dec 04, 2015 01:09