This space contains information about the BMC Service Request Management 8.0.00 release, which is part of the BMC Remedy IT Service Management Suite 8.0.00 release and BMC Remedy OnDemand 2012.01 release.
When upgrading BMC Remedy Service Request Management to 8.0.00, the installer temporarily removes all localized views and, as a result, also inappropriately removes all overlays of the views. Even though the upgrade is successful, your overlays for localized views are no longer present. For more information, see Upgrading BMC Service Request Management to 8.0.00 removes localized views and overlays.
- For the latest updates for this release, see What's new.
- Known and corrected issues
- Key concepts
- Creating services
- Changes to the BMC Atrium CMDB for BMC Remedy ITSM 8.0
Where to start
- End users: Using
- Administrators: Planning, Installing, Configuring after installation, and Administering
- Architects: Architecture
- Developers: Developing
About BMC Service Request Management
The BMC Service Request Management application enables an IT department and other business departments to easily define available services, publish those services in a service catalog, and automate fulfillment of those services for the user community, enabling users to help themselves.
The BMC Service Request Management application runs on the BMC Remedy Action Request System (BMC Remedy AR System) platform and consumes data from the BMC Atrium Configuration Management Database (BMC Atrium CMDB).
BMC Service Request Management works with other applications, such as BMC Incident Management, and BMC Change Management, to resolve user requests. BMC Service Request Management manages the entire process, from submission to completion.