This documentation supports the 22.1 version of BMC Service Request Management.

To view an earlier version, select the version from the Product version menu.

Managing work orders

Review the following topics to learn how to create, assign, and manage work orders and related tasks.


Common consoles
  • Setting up the IT Home page Open link
  • Managing and tracking work assignments in the Overview console Open link
  • Accessing and navigating the BMC Helix ITSM application consoles Open link
  • Searching for records in the application consoles Open link
Common tasks
  • Configuring social collaboration Open link
  • Defining RSS feeds Open link
  • Configuring the Twitter integration Open link
  • Configuring Twitter notifications for companies Open link
  • Broadcasting messages Open link
  • Receiving BMC Helix ITSM broadcasts in RSS Feeds and on Twitter Open link
  • Service Context for BMC Helix ITSM applications Open link
  • Tracking work history with Work Info logs Open link


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