This documentation supports the 22.1 version of BMC Service Request Management.

To view an earlier version, select the version from the Product version menu.

Adding hyperlinks in an SRD

You can add hyperlinks, such as a URL or the location of a form on the web, in a Service Request Definition (SRD). Requesters can access these links from the request form on the Request Entry console.

You can enter hyperlinks in the Instructions and Description fields of an SRD.

In the Instructions field, you can add hyperlinks in rich text format (RTF). For more information about the new RTF editor, see Using the RTF editor Open link .

To add hyperlinks in the Description field, you need to enter HTML code. For example, you can add the following HTML snippet:

<a href="" target="_blank">BMC</a>

When embedding HTML, you must use the target="_blank" code so that the targets open in a new window, outside the Request Entry console. If you do not set the target to "_blank",  the link tries to open inside the field but fails.

Alternatively, you can add the following Oracle JavaScript snippet:

<a href="#" onClick="'', 'win'); return false">BMC</a>

To add a hyperlink in an SRD

  1. Click the RTF icon  to open the Instructions dialog box.
  2. In the popup editor, click the link icon .
  3. In the Link dialog box, select URL from the Link Type list.
  4. Type the URL of the web page.
  5. Click OK.
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