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This documentation supports the 21.3 version of BMC Service Request Management.

To view an earlier version, select the version from the Product version menu.
BMC Service Request Management 21.3 Getting started

Quick tour

BMC Service Request Management provides various consoles to perform different activities. Read about the consoles to know how you can perform various tasks by using the consoles.


Related topics

Getting started

ConsoleUse for
Request Entry console
  • Viewing the service catalog
  • Submitting and manage service requests
  • Viewing Knowledge Base articles
Service Request Coordinator console
  • Plan, coordinate, and track service requests
  • Add information to service requests
Business Manager console
  • Monitor service requests
  • View details, add information, or cancel service requests
Service Catalog Manager console
  • Manage SRDs and track their progress
  • Create and manage SRD packages
Work Order consoleCreating and managing work orders and tasks.
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Last modified by Manash Baruah on Aug 30, 2021
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User goals and features
Request Entry console
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