Phased rollout


This version of the software is currently available only to early adopter SaaS customers as the first step in our phased rollout.


Consult the following topics for information about troubleshooting BMC Service Request Management, such as problems you might encounter during installation, configuration, and use of the product, as well as error messages and how to enable logs and diagnostic information. 

Error messages, diagnostics, and logs
  • Error messages Open link
  • Collecting diagnostics in a zip file Open link
  • BMC Helix ITSM Maintenance tool Open link
  • Working with logs Open link
Related topics
  • Support information
  • Knowledge articles for BMC Helix ITSM Open link
  • BMC Service Request Management learning path Open link
Troubleshooting localization


The following video provides information about troubleshooting event errors:

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