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Phased rollout

 

This version of the software is currently available only to early adopter SaaS customers as the first step in our phased rollout.

BMC Service Request Management 21.02 Troubleshooting

Support information

For further assistance, search Support Central or contact BMC Support.

Contacting BMC Support

If you have problems with or questions about a BMC product, or for the latest support policies, go to Support Central Open link . You can search the Knowledge Base for help with an issue or download products and maintenance.

If you do not have access to the web and you are in the United States or Canada, contact BMC Support at 800 537 1813. Outside the United States or Canada, select your country at Contact BMC to view local Support Contacts.

Support status

As stated in the current BMC Product Support Policy, BMC provides technical support for a product based on time rather than number of releases. For subscription-based product support, see the BMC Software Subscription Services Support policy.

To view the support status for this release, see the  BMC Service Request Management Support page Open link .

Subscriber services

For information about BMC Helix subscriber services and policies, such as disaster recovery or filing change requests, see  BMC Helix Subscriber Information Open link .

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Last modified by Manash Baruah on Dec 15, 2020
customer_support reference supported release_notes versions

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