PDFs and videos

Videos

The following topics contain videos that supplement the text-based documentation:

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  Setting up surveys for SRDs
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  Troubleshooting
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  Creating a standard PDT
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  Monitoring service requests
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  Guidelines and validations for creating a PDT
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  Troubleshooting fulfillment requests and CAI plug-in issues
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  Creating an SRD that opens a URL in another window
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  Adding a service CI to an SRD
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  Orientation
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  Defining target data from custom applications
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  Migrating data by using the Import Export Console
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  Service Request Definitions
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  Creating a service catalog