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Phased rollout

 

This version of the software is currently available only to early adopter SaaS customers as the first step in our phased rollout.

BMC Service Request Management 21.02

Managing work orders

Review the following topics to learn how to create, assign, and manage work orders and related tasks.


Tasks at different phases of a work order
Dividing and delegating
People and assignments
Common consoles
  • Setting up the IT Home page Open link
  • Managing and tracking work assignments in the Overview console Open link
  • Accessing and navigating the BMC Helix ITSM application consoles Open link
  • Searching for records in the application consoles Open link
Common tasks
  • Configuring social collaboration Open link
  • Defining RSS feeds Open link
  • Configuring the Twitter integration Open link
  • Configuring Twitter notifications for companies Open link
  • Broadcasting messages Open link
  • Receiving BMC Helix ITSM broadcasts in RSS Feeds and on Twitter Open link
  • Service Context for BMC Helix ITSM applications Open link
  • Tracking work history with Work Info logs Open link


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Last modified by Aditya Kirloskar on Aug 20, 2023
using fulfillment_applications work_order_management

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Analyzing services by running reports
Creating work orders
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