Example of process definition templates

In the following example, you create two PDTs:

In the first PDT, you associate three AOTs to create a PDT that uses the output from the change request as input to the work orders.

In the second PDT, you associate the change management PDT and the incident AOT that consumes the output data (Categorization Tier 1) from the service request as its input.

You can modify these values as needed for your own environment.

After you have created these PDTs, create a test SRD to verify that the inputs and outputs function as expected. For more information, see Building SRDs that use dynamic data flow.

Building SRDs that use dynamic data flow

Creating process definition templates

Example of a change request PDT

Add the information to the change request PDT in the order listed in the following table:

Tab	Area or field	Objects or values	Function or description
General Details	Description area	Enter required information to complete the PDT (for example, Change_Mgt_PDT).	Receives data input (Categorization Tier 1 and Summary) from incident PDT Because the incident PDT consumes the change request PDT, you create the incident PDT in the next section.
Process Details	Visual Process Editor	AOT1 AOT2 AOT3	Create three AOTs — AOT2 and AOT3 run in parallel below AOT1. AOT2 and AOT3 receive input from AOT1.
Process Details	Define Properties panel	AOT_CM AOT_WO1 AOT_WO2	Select AOT_CM, AOT_W01, and AOT_W02 from the Name menu.
Process Details	Define Variables panel	cmV1_opcat_input cmV1_opcat_output cmV1_summary_input cmV1_summary_output	Create four variables that are used for input to AOT_CM and output to AOT_WO1 and AOT_WO2.
Process Details	Map Data panel	Operational Categorization Tier 1 field — Map cmV1_opcat_input as Input and cmV1_opcat_output as Output Summary field — Map cmV1_summary_input as Input and cmV1_summary_output as Output	Map input to output for AOT_CM. The cmV1_opcat_input and cmV1_summary_input variables receive their input from the incident PDT.
Process Details	Map Data panel	Summary field — Map cmV1_summary_input as Input	Map input for AOT_WO1. The cmV1_summary_input variable receives its input from the AOT_CM PDT. You do not need to map an output variable for this work order AOT.
Process Details	Map Data panel	Operational Categorization Tier 1 field — Map cmV1_opcat_input as Input	Map input for AOT_WO2. This PDT has no output. The cmV1_opcat_input variable receives its input from the AOT_CM PDT. You do not need to map an output variable for this work order AOT.

Example of an incident request PDT

Add the information to the incident request PDT in the order listed in the following table:

Tab	Area or field	Objects or values	Function or description
General Details	Description area	Enter required information to complete the PDT (for example, Incident_Mgt_PDT.	Receives data input (Categorization Tier 1 and Summary) from service request.
Process Details	Visual Process Editor	AOT PDT	Create one AOT and create one PDT below it; they run sequentially. PDT receives input from AOT.
Process Details	Define Properties panel	AOT_IM Change_Mgt_PDT	Select AOT_IM and Change_Mgt_PDT from the Name menu.
Process Details	Define Variables panel	imV1_opcat_input imV1_opcat_output imV1_summary_input imV1_summary_output	Create four variables that are used for input and output with AOT_IM.
Process Details	Map Data Panel	Operational Categorization Tier 1 field — Map imV1_opcat_input as Input and imV1_opcat_output as Output Summary field — Map imV1_summary_input as Input and imV1_summary_output as Output	Map input to output for AOT_IM. The imV1_opcat_input and imV1_summary_input variables receive their input from the service request.
Process Details	Map Data Panel	Map imV1_opcat_output as Input. Map imV1_summary_output as Input.	Map input for Change_Mgt_PDT. You only need to map input variables: imV1_opcat_output > cmV1_opcat_input imV1_summary_output > cmV1_summary_input You do not need to map output variables for this change management PDT.

Example of process definition templates

Example of a change request PDT

Example of an incident request PDT

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