Read the following topics to learn how you can customize the BMC Service Request Management:
|Creating and using advanced interface forms|
Learn how you can configure a service request definition (SRD) to use an advanced interface form (AIF) instead of the Provide Information form.
Also, learn how to enable AIF for your company.
|SOAP web services for BMC Service Request Management|
Learn about the SOAP web services that you can use to perform various actions on Service Request Management.