Closing work orders
The work order assignee must close the work order after the work order has been fulfilled.
To close a work order
- On the IT Home page, select Service Request Management > Work Order Console.
- In the left navigation pane, select Functions > Search Work Orders.
- In the Work Order form, search for the work order created for the service request.
- Move the work order to the Closed status.
- When you have finished adding details of the work order, click Save.
When the last fulfillment work order is fulfilled, the status of the service request is set to Completed.
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